Associate Product Manager / Product Manager
  • Type: Full-Time
  • Location: Boston, MA (Headquarters)
  • Department: Engineering

Rakuten Loyalty is one of the fastest growing technology companies in Boston. We are the inventors of the world’s most innovative rewards acceleration platform – servicing the largest loyalty programs around the world. We develop technology that gives loyalty program members the opportunity to earn rewards for their every day online activity – opening up explosive new revenue opportunities for our clients – and giving their members the opportunity to earn the rewards they love anywhere, anytime. Selected by Forbes as the 7th most Innovative Company in the world – Rakuten is focused on rapidly expanding its services to new markets around the globe – Rakuten Loyalty is at the forefront of this effort. Rakuten Loyalty received numerous awards last year – including Best Places to Work, the Best and Brightest Award for our Employees and the Most Innovative Small Company of the Year – as well as having our CEO win the distinguished Innovative All Star award given by the Boston Business Journal and Mass High Tech. We have created a wonderful environment that supports free thought, open communication, the celebration of innovation, and a dedication to moving quickly. Entrepreneurialism is in our blood – and we expect everyone who joins our team to exhibit an attitude that says that no mountain is too high, no problem unsolvable – because with great ambition, ideas, and technology – anything is possible.

Job Description

Rakuten Loyalty is looking for a Product Manager to join our talented team.  The right candidate will have experience in web technologies and high-volume consumer-facing applications; ideally within a loyalty product.  This is an individual contributor role, but you’ll have the opportunity to flex your PM muscles through the entire product process. 



Key Responsibilities:

Reporting to the VP of Product Operations, you will:

  • Drive execution of strategic technology products by:

-   Understanding (and developing improved metrics for) user behavior and user interaction with our products

-   Interviewing stakeholders and practice leaders to gather product requirements

-   Capturing and maintaining project requirements in both SCRUM and more traditional formats(PRD, FRD)

-   Using the end-user perspective (and the elements above) to identify improvements that will impact product performance.

-   Working with project management and engineering to drive execution

  • Improve Rakuten Loyalty’s competitive picture:

-   Research competitive offerings and products, providing summaries/abstracts for management team and recommendations for product roadmap

-   Research new products and technologies in our areas of interest, including loyalty, ecommerce, browser monetization, et al.

  • Participate in product roadmap process, coordinating scoping and design of future projects to build schedules and identify staffing needs
  • Support engineering in the ongoing maintenance of products and delivery of projects.
  •  2+ years of experience in software product management, including work on consumer-facing, web-based applications
  • Experience managing or authoring various project documents (PRD, FRD, etc.)
  • Ability to communicate effectively with all levels of the organization, both technical and business; with excellent verbal, written and presentation skills.
  • Experience in an Agile/SCRUM environment, ideally as a product owner
  • Demonstrable ability to balance multiple active projects
  • A pragmatic, not dogmatic, approach to process
  • Experience with MS Office suite (including MS Project, Visio)
  • Experience with wireframe/rapid prototyping tools


  • Pragmatic Marketing Practical Product Management Certification
  • Experience with affiliate marketing, incentivized search, browser add-ons
  • Experience with loyalty networks, social gaming
  • Experience (mad skills) with JIRA
  • Web programming experience
  • Computer Science Degree