Business Analyst
  • Type: Full-Time
  • Location: Boston, MA (Headquarters)
  • Department: Engineering

Rakuten Loyalty is one of the fastest growing technology companies in Boston. We are the inventors of the world’s most innovative rewards acceleration platform – servicing the largest loyalty programs around the world. We develop technology that gives loyalty program members the opportunity to earn rewards for their every day online activity – opening up explosive new revenue opportunities for our clients – and giving their members the opportunity to earn the rewards they love anywhere, anytime. Selected by Forbes as the 7th most Innovative Company in the world – Rakuten is focused on rapidly expanding its services to new markets around the globe – Rakuten Loyalty is at the forefront of this effort. Rakuten Loyalty received numerous awards last year – including Best Places to Work, the Best and Brightest Award for our Employees and the Most Innovative Small Company of the Year – as well as having our CEO win the distinguished Innovative All Star award given by the Boston Business Journal and Mass High Tech. We have created a wonderful environment that supports free thought, open communication, the celebration of innovation, and a dedication to moving quickly. Entrepreneurialism is in our blood – and we expect everyone who joins our team to exhibit an attitude that says that no mountain is too high, no problem unsolvable – because with great ambition, ideas, and technology – anything is possible.

Job Description


  • Work closely with the Development team to research, plan, write and update documentation.
  • Work closely with internal documentation clients to assess requirements and priorities.
  • Partner with the Development team in the planning, specification and testing phases of the product development lifecycle.
  • Document workflow processes to ensure proper engineer training & process consistency.
  • Document software processes, data flows, and APIs
  •  Write detailed application and feature specifications.
  • Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives.
  • Develop documentation with minimal legacy materials.
  • Organize existing material, identifying gaps and spearhead efforts to fill them.
  • Bachelor’s Degree (Computer Science or Related Field)
  • Familiarity with the Software Development Lifecycle.
  • Familiarity with Agile development methodologies.
  • Strong document development skills including technical writing capabilities.
  • Professional experience as a writer in software development environments.
  • Familiarity with event driven programming concepts.
  • Attention to detail.
  • Strong interpersonal skills to quickly build rapport with diverse teams.
  • Ability to consistently meet deadlines and deliver high-quality materials.
  • Ability to learn quickly and adjust priorities in a dynamic environment.
  • Ability to quickly assimilate technical concepts and acquire in-depth knowledge via interviews with subject matter experts.